Mike Donahue

UX Manager of Design Systems, Highmark Health

I have been a designer for over 30 years, with the last 15 focused UX, accessibility, and inclusive design. Over the past decade I have developed and refined a framework, canvas, and other tools geared towards achieving universal designs. Techniques that ensure outcomes that benefit the end user and business alike. They are based on behavioral science and have been tested and successful on experiences large and small, in both the B2C and B2B worlds. They help drive strategy, team alignment, and thoroughness without over complicating the process. And they work existing processes and methods.

My Sessions

How we experience everything | and how to design for it

There is a single universal journey common to all experiences we have. Understanding the journey, its two universal outcomes and two universal variables, streamlines (without oversimplifying) the entire UX process. It aligns with how we experience everything. In this session I will: • Introduce The 4 Stages of Accomplishing Goals – the model that details […]

Senior Level Tools and Techniques