We Finally Have a Seat At The Table, Now What?: How U.S. Digital Corps Fellows are navigating the challenges of design in the Federal Government

Waterloo Salon 1-4

How to use UX practices to modernize and innovate digital services: Understanding the design community’s role in the future of human-centered government. The Biden-Harris Administration issued the Executive Order on Improving Government Customer Experience and Service Delivery for the American People, outlining CX service delivery commitments to improve millions of lives. In response, numerous initiatives launched, including the [ORGANIZATION] Fellowship, which invites early-career tech talent to answer the public service call in high-impact projects across 12 Federal agencies. Hear from the Design Fellows of this inaugural cohort about ongoing efforts in immigration, veterans affairs, data tools, and more. Fellows will share their paths to the field of civic technology, detailing how design in the public sector differs from private and academic settings. They will also discuss the unique opportunities and complexities of designing for the federal government, including how to support early career designers in these roles.

Career Development Entry Level