Jenny received her Master’s Degree in Interactive Telecommunication from New York University. She explored many career paths before she transitioned into design and technology. Because of her diverse experiences, she knew that she wanted to use her skills to make an impact in her next career. In her free time, she volunteers for the U.S. Digital Response.
How to use UX practices to modernize and innovate digital services: Understanding the design community’s role in the future of human-centered government. The Biden-Harris Administration issued the Executive Order on Improving Government Customer Experience and Service Delivery for the American People, outlining CX service delivery commitments to improve millions of lives. In response, numerous initiatives […]