Principal, Human Insights
Greg’s the principal consultant at Human Insights and has worked in Human Factors and User Experience for over ten years across academia and industry. He received his BA in Psychology from the University of Calgary and his MASc in Mechanical and Industrial Engineering from the University of Toronto. He’s published in journals including Applied Ergonomics, Ergonomics in Design, and The Journal of Integrated Design and Process Science, and delivered accredited courses in Human Factors and Usability at the University of Calgary and Mount Royal University. His passion is working with organizations to provide meaningful insights through strategic research.
We will present a case study that details our approach for replacing user personas with user roles for a multi-national SAAS company. We will take the audience on a journey that starts with an executive request for personas, travels through the tribulations of realizing personas suck, and concludes with convincing others to accept a new […]
This session introduces the concept of User Roles as an alternative to Personas, through a case study demonstrating their development and implementation for a multinational SAAS company. The case study presentation will alternate with exercises that provide attendees with the skills and knowledge necessary to create User Roles, and strategies for disseminating them to key […]