Design Fellow, U.S. Digital Corps
Michelle Polyak is passionate about connecting communities with resources to grow and thrive. Michelle utilizes design thinking methodologies to learn from and advocate for clients when developing experiences, products and services. Currently a US Digital Corps fellow at the Centers for Medicare and Medicaid Services. Michelle is an effective leader who empowers team members to succeed through collaboration, compassion and mentorship. Previously, she worked in arts and media, where she consulted with national foundations and small businesses. She also led the Baltimore chapter of Design for America, a network of innovators using design thinking skills for local social impact.
How to use UX practices to modernize and innovate digital services: Understanding the design community’s role in the future of human-centered government. The Biden-Harris Administration issued the Executive Order on Improving Government Customer Experience and Service Delivery for the American People, outlining CX service delivery commitments to improve millions of lives. In response, numerous initiatives […]