Senior Director Experience Design Research, Mayo Clinic
Andrew has 20 years of experience as a UX researcher, strategist, and designer working with organizations such as The New York Times, Citibank, Harley Davidson, National Institutes of Health, and Southwest Airlines. As the senior director of experience design research at Mayo Clinic, Andrew works with his team to create the next generation of healthcare technology. He is also an adjunct faculty member at the Maryland Institute College of Art (MICA) where he teaches graduate students about Human-Computer Interaction. Andrew is the former editorial director for the online publication UX Booth and is currently the director of publications for UXPA.
Having a strong foundational understanding of journey maps is an important skill for anyone in UX or product management. This workshop will empower you with the knowledge of how to use journey maps as part of your UX toolkit. You will learn how to apply user research to inform the journey, how to use a […]