AVP of Product Design, Southern New Hampshire University
Emily Masterson is currently AVP of Product Design at SNHU, where she oversees an extremely talented team of UX Designers, UX Writers, and Communication Designers and works alongside the most brilliant product colleagues in the industry (and is absolutely not biased in any way). Emily has over 12 years in the higher education industry designing new products and experiences aimed at making learning more accessible, enjoyable, and useful for underserved communities. Beyond designing exciting new experiences, Emily is also passionate about pirates, pretending she knows how to play D&D, and inappropriately timed gifs in meeting chats and presentations.
As designers, we live and breathe empathy for our users, but can struggle to bring that same depth of emotional connection to our stakeholders, clients, or even to our users themselves. Often, we find that emotional responses to our work pop up in unexpected ways, typically because of well-designed functions or valuable outcomes. When this […]