Senior User Experience Researcher and Designer, IBM
Jason Telner, PhD, is a senior user researcher within IBM’s CIO design user research and data analytics team. Jason has over a decade of experience working within the field of user research. In his current role at IBM, Jason’s focus has been on improving the user experience of employee support applications such as chatbots, web support and voice interface support. Jason has published and presented at numerous user experience related conferences and is the recipient of both the Human Factors and Ergonomics Society 2008 Alphonse Chapanis Best Paper Award, as well as the HCI 2011 Best Paper Award.
User experience can be drastically elevated by combining data science insights with user-based insights from research. Data analytics on its own can make themes and correlations difficult to explain and to provide accurate recommendations. For example, themes identified via large global surveys and usage data can be better understood with UX insights from focused user […]
Users do not always accurately describe what they mean or feel. There are many reasons for this, ranging from politeness to poor introspection, to lack of sufficient technical vocabulary. Fortunately, UX researchers have tools in their trade to deduce what was really meant. We call this UX Fracking, a mixed methods approach that is optimized […]
The need for increased security across application development has exploded in recent years, due to the increase in data breaches and associated costs. The challenge of combining UX design and Agile methodologies to develop more secure applications while balancing great user experiences has led to a backlog of vulnerabilities that often overwhelms development and security […]
In the emerging world of AI, chatbots are becoming a standard offering that requires the expertise of UX researchers, UX designers and content designers. In this workshop, we will take you through what it takes to create your own chatbot – describe the basic elements of a chatbot, using research to identify user needs and […]