Social Science Research Analyst, US Census Bureau
Erica Olmsted-Hawala has over 20 years’ experience in user experience research at the US Census Bureau where she works on evaluations of Web-based surveys and the data-rich Website highlighting Census information. She frequently leads usability studies on different facets of the Website and Web-based surveys, learning useful feedback from real users of the products. She has led a number of research projects and worked on user testing the decennial census online form across the past decade. She has a Master’s degree in Technical Communication.
This talk highlights a triangulation of user-experience methods including iterative usability testing, a satisfaction survey, focus groups and in-person call center site visits to improve an online census questionnaire for the U.S. population. User experience methods highlighted which areas of the online questionnaire were problematic for users, obtained both an overall satisfaction rating of the […]
Join this informal session and explore the posters of UXPA International 2023 Poster Presented by Perception matters: rules of thumb for making the best use of your users’ time Jeeyoung Yang, Meira Chefitz & Thomas Ortelt Atomic Research in Practice: Using a Feedback Repository to Make User-Driven Decisions Bo Kim Facilitating fun – How UX […]